Terms & Conditions
1. About these terms
These Terms and Conditions apply to your access to and use of the Gexin website at www.gexin.com.au and any related pages, forms, content or online resources operated by CMIX Pty Ltd ABN 98 616 413 4299, trading as Gexin.
By using this website, submitting an enquiry, requesting support, requesting a demonstration or otherwise interacting with us online, you agree to these Terms and Conditions. If you do not agree, you should not use this website.
These Terms and Conditions apply to website use, general enquiries and support form use. Where you engage us for technology services, software implementation, managed services, development, integrations, support, subscriptions or other commercial work, additional terms may apply through a quote, proposal, statement of work, support agreement, software agreement or other written agreement accepted by you. If there is any inconsistency, the accepted written agreement will apply to the extent of that inconsistency.
2. About Gexin
Gexin provides technology solutions that help businesses improve productivity, workflow and communications across print and digital channels. Our services and products may include XMPie-related solutions, cross-media communications, variable data print, web-to-print portals, campaign management, Business Review Driver, QuotePrint-related services, system integrations, managed technology services, migrations, implementation support and technical assistance.
Information on this website is provided to describe our capabilities and help businesses assess whether our services may be suitable for them. It is general information only and does not constitute tailored technical, operational, legal or compliance advice unless we expressly agree otherwise in writing.
3. Using this website
You agree to use this website lawfully, responsibly and in a way that does not interfere with the security, operation or availability of the website. You must not attempt to gain unauthorised access to our systems, introduce malicious code, scrape or harvest website content or personal information, copy the website for commercial use, or use the website in a way that infringes another person’s rights.
We may suspend, restrict or withdraw access to all or part of the website where we reasonably consider it necessary for security, maintenance, operational, legal or business reasons.
4. Website information and technology descriptions
We aim to keep website information accurate and current, but website content may contain errors, omissions or outdated information. Product descriptions, third-party software features, compatibility statements, service inclusions, pricing, availability and technical capabilities may change from time to time.
Any information about XMPie, QuotePrint, Google, hosting, cloud environments, APIs, integrations or other third-party products is provided for general information only. The applicable third-party provider’s own documentation, licence terms, support terms and release notes should be consulted for current and authoritative product information.
5. Enquiries, quotes and support requests
Submitting an enquiry, requesting a demonstration, contacting us or lodging a support ticket does not create a binding agreement for us to provide services. We may accept, prioritise, decline or refer work at our discretion, including where requested work is outside our expertise, resources, technology capability, support arrangements, commercial model or legal and ethical standards.
A binding commercial agreement is formed only when we issue, and you accept, a quote, proposal, statement of work, support agreement, software agreement or other written confirmation.
6. Services and project dependencies
Gexin provides technology consulting, implementation, integration, support and related services. Details of any services to be provided, including scope, deliverables, pricing, timeframes and responsibilities, will be set out in a separate quote, proposal, statement of work, support agreement or other written agreement.
Project outcomes and delivery timeframes may depend on factors outside our reasonable control, including the availability of third-party software, hosting providers, customer systems, data quality, access permissions and timely customer feedback and approvals.
7. Customer information, systems and access
You are responsible for ensuring that any information, data, content, files, credentials, licences or other materials you provide to us are accurate, lawful and authorised for the intended purpose.
Where services require access to your systems or third-party platforms, you warrant that you have the authority to grant such access and to instruct us to perform the requested work.
8. Third-party software and services
Our services may incorporate or interact with third-party software, platforms, hosting providers, integrations and technology services.
Third-party products and services are subject to the relevant provider’s terms, conditions, licensing requirements and service levels. We are not responsible for the performance, availability, security, pricing or ongoing operation of third-party products or services except to the extent required by law.
9. Intellectual property
Unless otherwise stated, all intellectual property in this website and its content is owned by or licensed to us. This includes text, graphics, layouts, designs, images, logos, trade marks, icons, resources, code, documents, service descriptions and other materials. You may view the website for your own business information purposes, but you must not copy, reproduce, adapt, publish, distribute or commercially exploit website content without our prior written consent.
10. Website availability
We use reasonable efforts to maintain the availability and security of this website. However, we do not guarantee uninterrupted, error-free or secure access at all times.
Access to the website may be affected by maintenance, upgrades, technical issues, third-party service interruptions or events beyond our reasonable control.
11. Pricing information
Any pricing, service descriptions or product information published on this website is provided for general information only and may change without notice.
Formal pricing, service scope and commercial terms will be confirmed in a quote, proposal, statement of work or other written agreement.
12. Liability
Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
To the maximum extent permitted by law, we are not liable for any indirect, consequential or special loss, including loss of profit, revenue, opportunity, goodwill, data or business interruption arising from your use of this website or reliance on information published on this website.
Where liability cannot be excluded but can be limited, our liability is limited, at our option and to the extent permitted by law, to re-supplying the relevant services or paying the cost of having the relevant services re-supplied.
13. Privacy and cookies
We may collect personal information when you use this website, submit forms, lodge support tickets, request demonstrations, contact us or engage with our services. Our handling of personal information is described in our Privacy Policy, which should be read together with these Terms and Conditions.
We may use cookies, analytics and similar technologies to operate the website, understand website performance, improve user experience and support marketing activities. You can manage cookies through your browser settings, although some website functions may not work properly if cookies are disabled.
14. Links to other websites
This website may contain links to third-party websites or resources, including third-party product or software websites. Links are provided for convenience only and do not mean that we endorse or control those websites. You access third-party websites at your own risk and should review their own terms, privacy policies and practices.
15. Changes to these terms
We may update these Terms and Conditions from time to time by publishing the updated version on this website. The updated version applies from the date it is published. Changes to these website terms do not automatically vary an accepted quote, proposal, statement of work, support agreement or software agreement unless permitted by that agreement or agreed in writing.
16. Governing law
These Terms and Conditions are governed by the laws of the state within Australia of which this website is accessed. The parties submit to the non-exclusive jurisdiction of the courts of that state or territory and the courts that hear appeals from them.
Version: 16/07/2026