XMPie Services

Your success
is our success

We don’t want to just sell you a software solution and walk away. Leverage off our extensive knowledge and expertise in order to maximise your investment and implement best in class solutions for your customers.

XMPie Product
Support & Maintenance

As an approved XMPie reseller, Gexin will provide Tier 1 level support to XMPie customers who have a current maintenance and support agreement with us*. How does dealing with Gexin assist you? We know how critical “uptime” is when it comes to managing a storefront. Given our experience and competency, we are very confident that we will resolve most issues without having to escalate the support call to XMPie.

In the event of an escalation, our thorough understanding of XMPie will ensure that the root cause of an issue is transparent so that the XMPie developers can immediately commence working on a solution.

Introductory offer

Customers on support are rewarded by a 20% discount off our standard labour rack rate for works required. PLUS, choose up to $10,000 worth of modules from the list below.

Available Plugin Modules

Dynamic
Theme Plugin

This modern responsive theme will enhance your customers’ user experience whilst providing you with additional customisation options.

Get User Account
Input Controls incl
Placeholder Text Plugin

Simplify the process of assigning user inputs to dynamic products.

Inventory Management
and Ordering Plugin

This module would include the single order list view as well as the quick inventory management module.

Storefront
Reports Plugin

Four standard reports will be made available to nominated users via uStore reporting on store activity.

SecurePay &
Stripe Clearing

Receive online payments via our
pre-configured payment gateway.

Cloud Storage
Integration Plugin

Facilitates linking an external repository (such as Dropbox) with uStore to manage assets more efficiently.

Premium Support

Premium Support packages are also available. This package includes pre-determined hours annually for training assistance, XMPie installs, upgrades and infrastructure management.

Not on Support?

For those customers not on support, you can purchase support sprints should you need technical assistance.

*Tier 1 level support includes the supply of the latest versions of software, troubleshooting and bug fixes; it does not include ongoing training or effort to upgrade existing installations.

Implementation

Maximise your investment whilst minimising the
time and effort required to install, maintain and onboard solutions.

We can assist with:

Onboarding – Provide services to onboard uStore products:​

implementation

Training

To maximise your investment in XMPie, we offer a range of training options; whether you are a beginner or seasoned user, no amount of training is ever enough! The team at Gexin offers formal training plus bespoke courses to facilitate your needs.

Integration

It is often necessary to integrate XMPie with third-party applications. Gexin has a wealth of experience working with XMPie’s API’s and will work with you to determine the best practices when integrating into your own or third-party apps.

Some of the integration undertakings include:

Development

Every business is unique and may need to adapt its XMPie solution to meet specific requirements. The team at Gexin can scope your requirements and provide realistic insights into the deliverability of a custom-built solution to suit your needs.

Developments includes but are not limited to:

Bespoke Theme
Development

(uStoreNG)

Web Development
Projects

Front-end development projects incorporating a range of development technologies including, but not limited to, HTML, CSS, JavaScript, REACT/JSX, JAVA;

Web development projects including .NET and SQL;

XMPie Customised Solutions

Provide services to implement non-standard (customised) software development projects which enhance the XMPie software solution capability.

Provide ad-hoc support to existing non-standard features within FBAU customer XMPie solutions.

Custom integration projects to allow integration between XMPie solutions and third-party software and platforms.

Supply Technical Resource Services

For the Development and customisation of XMPie solutions.

Components / Modules

Gexin has several components that can be purchased off the shelf and installed and configured in your environment.

The components listed here are currently available and supported in the latest version on XMPie uStore.

Amazon Web
Services (AWS)

Looking for assistance in moving your XMPie infrastructure into the cloud? Gexin has all the necessary expertise to make that as painless a process as possible.

Some of the services we can provide include:

Our Process

‘Plan the work, work the plan’

Much of our success in delivering positive outcomes for customers hinges on a structured waterfall methodology. This practical approach assists clarifying objectives and reduces risks associated with scope creep, budget overruns and delays.

1

Establish customer requirements

2

Determine
complexity

3

Provide an estimate (based on one-day discovery)

4

Prepare a State
of Works (SOW)

5

Agree on paid discovery for complex projects

10

1 Year support
may be included
in the price

9

Development
begins on
signed SOW
& receipt of PO

8

Received a purchase order
& signed SOW

7

Finalise the SOW (includes delivery timetable)
& Pricing

6

Agreement in
principle to project

Project Management

There’s an old saying ‘You can’t learn to ride a bicycle at a seminar’.
Depending on your current bandwidth and skillset you may want to consider utilising Gexin to manage specific projects on your behalf.
Unlike other fields, you can’t find your way to success by making mistakes; the risks are just too high.